Frequently Asked Questions

What is dipara?

dipara is a wellness brand focused on simple, intentional self-care rituals inspired by ancient Eastern traditions. Our first offering is a range of herbal foot soaks designed to restore warmth, comfort, and balance to the body. We aim to help busy modern lives slow down and reconnect with daily moments of calm and care. We hope to share the wisdom of traditional Chinese wellness practices, providing simple and approachable ways for people to support their body. By embracing these daily rituals, users can maintain a sense of inner balance and harmony with the seasons, nurturing both body and mind throughout the year.meaningful self-care experiences.

Check out our story here.

How do I use a foot soak?

Prepare: Fill your foot basin with freshly boiled water.
Herbal infusion: Place the unopened Root Tonic sachet in the water, and sprinkle the Bloom Blend petals in. Let them infuse for about 1 minute to release warmth and fragrance.
Cool to comfort: Let the water gently cool to a soothing temperature (about 100–104°F / 38–40°C). Add a splash of cool water if needed. Use our temperature strip to find the perfect warmth for your soak.
Soak: Immerse your feet for 20–30 minutes, 2–3 times per week, to enjoy a relaxing and warming ritual.
Tip: Use the reusable mesh filter to lift out the petals for easy cleanup.

Why should I try it?

The feet contain many reflex areas and are far from the heart, which means circulation in the lower body tends to be slower. Foot soaking with warm water and herbs is traditionally used to encourage circulation, helping ease leg heaviness and the physical tension that builds up through daily life.

Different herbs are selected for their distinct traditional properties, and different pairings are believed to support the body in different ways. dipara brings this practice into modern routines through thoughtful herbal combinations and a simple, ready-to-use format—making the benefits of foot soaking more focused, consistent, and easier to maintain as part of everyday life.

Learn more about foot soak with herbs

Tip / Lifestyle Box

  • Soak 2–3 times per week, especially after long walks or runs, to help your body unwind.
  • Each session should last 20–30 minutes; a gentle warmth and a light forehead sweat are good signals to stop.
  • Use the included temperature strip to find the ideal water temperature.
  • Lift out petals and herb sachets easily with the reusable mesh filter for effortless cleanup.
  • Pair your soak with a cup of tea, a favorite book, or gentle aromatherapy to create your personal ritual of relaxation.

Who is this product for?

According to traditional Chinese wellness principles, everyone has a unique body constitution, and seasonal changes can influence how the body feels. Different herbal blends are suited to different needs. Our first formula, Formula 01 – Inner Warmth, is designed for most people who:

  • Often experience cool or chilly feet
  • Sit or stand for long hours and notice leg tension or stagnation
  • Seek a calming transition into the evening
  • Want a gentle daily ritual that supports circulation and leaves the feet feeling soft
  • Feel extra sensitivity or discomfort in the lower belly during menstruation

This formula offers a simple, mindful way to support your body’s sense of warmth and balance as part of a regular self-care practice.

What makes the ingredients special?

Each sachet is thoughtfully crafted using carefully selected traditional Chinese herbs. Here’s what you should know about our ingredients:

  • High-quality and pure: We only source herbs that are clean, premium, and naturally selected.
  • Meticulously prepared: Each ingredient is carefully processed to preserve its characteristics and ensure consistent quality.
  • Safe and reliable: We focus on using herbs that are responsibly prepared, giving you confidence in every soak.
  • Transparency: You can check out our product page to see the complete formula, and visit the ingredients page to learn more about each herb’s unique qualities and traditional uses.

Our commitment is to provide ingredients that are safe, thoughtfully sourced, and crafted with attention to detail—so every foot soak feels comforting and reliable.

Why do some ingredients look so different?

Some of the ingredients shown on our site are presented in their processed form, following traditional Chinese herbal preparation methods known as paozhi. Paozhi includes a range of techniques — such as cleaning/purifying, stir-frying or dry-frying, roasting, and steaming — chosen according to the type of material.

These methods are traditionally used to improve shelf stability, temper harsh or undesirable characteristics, and support safer, more consistent use. In classical practice, processing may also refine how an ingredient behaves within a formula—by moderating its intensity, shifting its character, or making it better suited to different preparations and pairings.

As a result, processed ingredients can vary in color, texture, aroma, and surface finish compared to what you may be used to seeing in raw or unprocessed materials.

Are there any allergens?

Our foot soaks are made with carefully selected traditional Chinese herbs and do not contain common allergens such as nuts, dairy, or gluten. If you have known sensitivities, we recommend reviewing the ingredient list before use.

How should I remove the botanicals after soaking?

Gently lift out the botanicals using the included mesh filter before draining.

How often can I use it?

For most people, we recommend using the foot soak 2–3 times per week. Each session should last about 20–30 minutes, allowing your feet to enjoy a gentle, warming ritual. Adjust the frequency to fit your schedule and comfort—some may prefer more frequent use during colder seasons or after long periods of standing or walking.

How long does shipping take?

Orders are processed within 1–2 business days after payment confirmation.

For U.S. orders, standard delivery typically takes 3–7 business days, depending on your location. Customers in select western states may receive their orders sooner, usually within 2–5 business days.

Delivery times are estimates and may vary due to carrier delays, peak seasons, or destination-specific conditions. At this time, we ship within the United States only.

For more information, check out our Shipping Policy.

Can I return a product?

Yes. You can return a product within 15 days of receiving your order. To ensure hygiene and safety, items must be unopened, unused, and in their original packaging, along with your receipt or proof of purchase.

  • How to start: Contact us first at support@thedipara.com. Once approved, we’ll provide a prepaid shipping label and instructions. Returns sent without prior approval may not be accepted.
  • Damages or issues: If your item is defective, damaged, or incorrect, contact us immediately. Damaged or incorrect items can be returned or exchanged even if the packaging is opened.
  • Exceptions: Some items cannot be returned, including opened herbal foot soaks, customized items, sale items, and gift cards.

Refunds: Once your return is received and approved, we’ll process your refund to the original payment method within 10 business days.

For more information, please check out our Refund Policy.

How can I contact customer support?

You can reach us anytime at support@thedipara.com or just send us a note through our contact form.

We strive to respond within 24–48 hours and will do our best to assist you promptly. Our team is available Monday–Friday and strives to respond within 24–48 hours. Messages sent over the weekend will be answered on the next business day.